Wednesday, August 07, 2013

Work at Home: Call Center Agent

Xerox is hiring once again for work-at-home call center agents. If you have a background in customer job posting. The job would include the following duties:

service or have worked for other telecommuting call center companies, this position might interest you. This position would be scheduled around 29 hours a week. You can view more about the specific hours and shifts on their
  • Responds to telephone inquiries and complaints using standard scripts and procedures. 
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner. 
  • Informs customers about services available and assesses customer needs. 
  • Provides functional guidance, training and assistance to lower level staff. 
  • Provides assistance, training and troubleshooting support to lower level staff. 
  • Schedules work to ensure accurate phone coverage
  • Monitors priority of calls and shifts escalated calls to assure resolution to problems. 
  • Prepares standard reports to track workload, response time and quality of input. 
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. 

Apply for this position on the Xerox website


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