SM Delivered is currently hiring a work from home social media specialist. This position will interact with the client's audience across their social media channels. Providing fun content and customer service consistent with the client brand is also part of the position. This position is part-time with the potential for full-time.
- Monitor daily activity on a variety of platforms (Facebook, Twitter, Instagram, Pinterest, Google+)
- Listen and respond to audience interactions, customer comments and complaints
- Encourage interaction and brand loyalty
- Be an advocate for client on social channels, answering questions when appropriate
- Report any developing “chatter” or social trends relating to the client
- Identify and report any potential threats in user-generated content
- Use proactive and social care responses on social platforms
- Proofread all responses
- Prepare reports to update client at the end of each monitoring shift
- Develop and expand clients’ fan base
- Participate in weekly conference calls with the entire Social Media Monitoring Team
- Attend monthly meetings with clients
Salary: $10.00 /hour
- Social Media Customer Service: 3 years
Apply for this position at the original job posting.
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