Alpine Access Hiring

I have posted about this company several times in the past. In my opinion they are one of the best virtual call center companies out there to work for and they are currently hiring. They are hiring English agents but are also looking for bilingual agents in Spanish, Cantonese and Mandarin. Apply here.

Experience

* Minimum 1 year of customer care experience required
* Ability to navigate multiple windows and multi-task required
* Previous call center experience desired
* Work from home experience desired
* Previous experience in technical support, banking/financial, cell phones OR billing required
* Candidates currently working for another at-home competitor will not be eligible for hire at this time

Required Skills

* Ability to ask for payment and negotiate payment schedule
* Ability to empathize and establish positive rapport with customer
* Excellent listening skills
* Excellent customer service, interpersonal, and communication skills
* Excellent verbal and written communication including grammar and voice quality
* Ability to learn via live, instructor-led phone/conference call
* Excellent attention to detail
* Ability to multi-task in a fast-paced and changing environment
* Good typing, data entry and spelling skills

Computer Skills

* Excellent to high computer skills, use Internet daily, able to download programs and email file attachments
* Skilled using chat and instant message communications
* Knowledge of keyboard short-cuts, such as cut-and-paste
* Ability to trouble-shoot computer glitches independently before calling for assistance
* Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows

Work Requirements

* Legally able work in the United States
* High School Diploma or equivalent
* 18 years or older
* Must have home PC and Internet connection that meet requirements
* Drug Screen, Background Check, and Credit Check
* Successful drug, background and credit check is required and contingent on job offer