If you have been following the blog for a while you know one of the easiest work at home jobs to get are customer service jobs working as a virtual call center agent. You can visit our  work from home virtual call center companies page for a list of over 60 companies that hire people to work at home. One of these many companies is Alorica.

VIRTUAL CALL CENTER AGENT

 

If you are just getting started with your work at home job search then looking at virtual call center jobs is a good place to start. There are many more companies that hire for these positions than any of the other categories of work at home jobs. They are easier to get hired for if you don’t have a lot of experience or work history as well. Most of the companies usually ask that you have some customer service experience and be fairly computer literate but other than that there are not a lot of requirements.

Who is Alorica?

The company refers to itself as a “customer experience” company. Basically they handle customer service for other companies. They have a wide variety of clients that they handle customer service for including  communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. The company is based in California but has more than 100,000 employees in 120 locations across 14 countries around the globe.

Alorica has a careers section on their regular website but they also have a separate website with information for becoming a virtual call center agent. From the company website “Alorica at Home is an award-winning service from Alorica, the nation’s leading provider of outsourced communication solutions. We employ thousands of home-based agents located across the country as well as the industry’s most robust and advanced infrastructure to deliver superior service to our clients’ customers.”

What Would I Be Doing Working As a Virtual Call Center Agent for Alorica?

Once hired virtual call center agents can complete their training through Alorica’s virtual classroom training program. Alorica provides a full paid training course. 

In order to begin working with Alorica you must have the necessary phone, computer and Internet connection,. Alorica at Home also provides a Performance Assessment Liaison or PAL. A PAL is the point of contact for agents and offers support through training and call processing.

Reference the list below to review what supplies you need.

  • Computer Type: PC compatible (no Macs)
  • Internet Browser: Internet Explorer 10.0 or Higher
  • Monitor Size: 17 inches or greater
  • Minimum OS Version: Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10
  • Minimum RAM: 1 GB or higher
  • Minimum Processor Speed: 1 GHZ (1000 MHz) or better on multi-core processors.
    1.4 GHZ (1400 MHz) on single-core processors
  • Minimum Graphic Resolution: 1024 x 768
  • Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required.)
  • Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections)

NOTE: DSL, cable, or fiber optic Internet connection is required. For security and stability reasons, wireless networks such as 802.11 A/B/G/N WiFi and Bluetooth are not supported for troubleshooting by the Alorica at Home Helpdesk. Phone must be a feature free POTS land line (no voicemail, answering machines, call waiting, etc.). Cell phones are also prohibited.

Each client that Alorica works with is different so depending on which client you are assigned to as a virtual call center agent, your job description may vary a little.Most agents are assigned to multiple clients and depending on that client your job may include :

   1. Obtaining, entering and verifying customer information

   2. Answering customer questions and resolving issues

   3. Explaining sales features or offering additional products or services

Alorica claims to be one of the more flexible call center companies out there and allows their call center agents to make their own schedule around what you need. Other call center companies require you to choose from set shifts that may not work for you and your schedule. You also have the option to take advantage of medical and dental related benefits from an outside provider. Pay varies slightly by client but Alorica at Home offers schedules based on a per minute, per call OR guaranteed hourly rate. If total earnings (whether via per minute, per call or guaranteed hourly rate) are less than minimum wage, employee compensation will be trued up to meet their local minimum wage requirements (our employees will always earn the greater of the two pay scales). Alorica at Home employees are paid on a bi-weekly basis. Direct Deposit and/or Pay Card options are available immediately.

Interested in other virtual call center jobs? You can visit our list of over 60 work from home virtual call center companies. You can also follow my Virtual Call Center Jobs Pinterest board where you can find not only virtual call center companies that I post about here but others shared by other work at home bloggers as well.

Virtual Call Center Jobs

 

How Do I Get Hired For Virtual Call Center Jobs With Alorica

Before applying you may want to check out the Alotica “Day in the Life” page to see what a typical day working as a virtual call center agent for Alorica looks like. If, after watching, you think it is for you visit the application process page that walks you through the process and what to expect. After looking that over you can start the application process on the “Apply Now” page.

If you are interested in working from home but don’t think that a virtual call center agent job is a good fit for you then you can start by looking through our work from home companies page to see what else might interest you.

 

 

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