KGB is a company I have posted about several times before here at Telecommuting Moms. I worked for them many years ago too. Basically they are a text answer service where users can text questions regarding pretty much anything. KGB agents research the question and send a message back to the user's cellphone. Here is where you would normally check for openings in the US for this position but they are not currently hiring in the US. They are hiring in Canada and the Philippines currently for the work at home agent positions.
The support representatives position is for another sector of KGB. This position answers incoming phone calls to provide technical support for the fiber optic TV, Internet, and phone service. For more information on this position and to apply, visit the KGB job posting.