The virtual call center business model has taken off over recent years because of how it benefits both employee and employer. Working from home with Sykes is one of the opportunities that is now available in the telecommuting workspace because of this business model. Sykes s is one of many companies that may offer an excellent work from virtual call center job.
Sykes offers virtual call center services to a wide variety of business including companies in the financial services, healthcare, travel, and retail industry. Started in 1998 as Alpine Access , this company started out small and has grown to almost 5,000 virtual employees across North America. The company currently hires within 40 different states and 8 different Canadian provinces.
To begin the application process start by reading through the information on the website including the FAQ's to ensure you fully understand the job and what will be expected of you. Verify that you meet all requirements. Open an account at Sykes Home. You will then receive step by step instructions on applying. The website will walk you through filling out a personal profile, past work history, and screening questions. The next step is a phone interview to see if you are a good fit for the company. A skills assessment will also be used to determine your skill level. If offered a job, you will be given your rate of pay, which client you will be assigned to, and also determine which shift you will work.
Home Office Setup
Once hired you can begin thinking about the ideal home office setup needed for you to be successful working from home. You should have a personal computer running Windows 7 , Windows 8.0 or Windows 8.1 . The computer should have 20 Gb of hard drive space, 2 GB of RAM, and a 2gHZ dual core processor. Monitors with a minimum screen resolution of 1024×768 are required along with a sound card and speakers to listen to audio files. You must also have high speed internet that is hard wired, not wireless. A traditional telephone landline, cable line, or fiber optic phone line must be used for work, no cellphones. The telephone line should be able to be dedicated for business use while working.
After being hired, you will be assigned to a specific client and start a three to six week full time paid training program. Working from home with Sykes is different from other virtual call centers is that you will be hired as an employee instead of working as an independent contractor. This means you will receive health and retirement benefits as part of your employee compensation. Pay varies based on the client but averages around $9 an hour. The job entails taking incoming phone calls for the client you are assigned to. These calls may be sales or customer service based depending on the client. Most positions require you to commit to working a specific shift when hired meaning that you will commit to working certain hours and certain days each week. Many positions are full time but they do have some part time positions available.
For those looking for a virtual call center job, consider what Sykes has to offer and see if it would be a good match for you.